We require 24-hours notice if you wish to cancel or reschedule your appointment. This allows reasonable opportunity for someone else to book this time slot.

If you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee (this includes delayed or cancelled flights).

On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment.

Internet information collection:

When you look at this web site, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:

• your server address

• the pages you accessed

• the type of browser you are using

We will not make an attempt to identify you or your browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.

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Collection of Personal Health Information:

We collect your personal health information directly from you, or from the person acting on your behalf.  Examples of the type of personal health information that we collect may include, your name, date of birth, address, health history, records of your visits to ‘K's Positive Ltd and details of the treatment that you received during your visits.  

We may sometimes collect personal health information about you from other sources, if we have obtained your consent to do so, or if the law permits.​

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment.

Uses and Disclosures of Personal Health Information:

We may use and disclose your personal health information for the following purposes:

• Treat and care for you;

• Receive or directly invoice for your treatment and care;

• Plan, administer and manage our internal operations;

• Conduct risk management and quality improvement activities;

• Comply with legal and regulatory requirements;

• Fulfill other purposes permitted or required by law;

Your Rights:

You may access and correct your personal health records, or withdraw your consent for some of the above uses and disclosures (subject to legal exceptions) by contacting us.

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Our Responsibilities:

We take steps to protect your personal health and financial information from theft, loss, unauthorized access, copying, modification, use, disclosure, and disposal.

We conduct audits to monitor and manage our privacy compliance

We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you consented.

We use eWay Payment Gateway for our online debit and credit card transactions. eWAY processes online credit card transactions for hundreds of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by us or any outside party.
eWAY is an authorised third party processor for BNZ. 
eWAY at no time touches your funds; all monies are directly transferred from your credit card to K's Positive.
The name that will appear on your statement is K's Positive Ltd

If you have cancelled your appointment in accordance with our cancellation policy, we will credit your client account here with us and you will be able to use this at a later date with no expiration.